Colleagues Discourteous Behavior and Teachers Job Performance: Role of Emotions and Hardiness
Abstract
The basic aim of this study was to examine the effect of the discourteous behavior of colleagues on job performance of the teaching staff. The mediation of emotional exhaustion and moderating mechanism of psychological hardiness in this effect was also probed. The extra-role component of the performance was focussed, which is related to the contributions made on voluntarily beyond the specified job responsibilities. The questionnaires were developed and mailed to the respondents for collection of primary data. The study used a dyadic approach, and responses were collected separately from the staff and the respective supervisors. Moreover, responses were gathered in different phases by following time-lagged approach. These both approaches helped to tackle the problems of common method bias. The collected responses were analyzed by using different statistical techniques. The study first examined the basic data characteristics and established the reliability and validity of the measures. The study then examined the specified direct effect by using structural equation modeling and indirect effects by using Hayes (2013) model. The results of the analysis witnessed a significant effect of the discourteous behavior of colleagues on job performance of the respondents. The results further supported to the mediation of emotional exhaustion and moderation of psychological hardiness in the specified effect. Based on these findings, the researchers suggested some policy implications and interventions to reduce the issues at workplace and to boost the morale of the employees for better and vibrant outcomes.
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